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Frequently Asked Questions

Based on our experience, we’ve tried to pre-empt some of the most common questions we get asked. Take a look below for some handy information. We’re happy to answer any more questions you may have, so please do get in touch.

About the products

What fabric can we print on?

We can currently print on six different types of fabric:

  1. Stretch: 260gsm Fire Retardant 100% Polyester (0.29mm thickness; 4% stretch)
  2. Flag: 100gsm Fire Retardant 100% Polyester ‘Tight-weave’
  3. Flag Vent: 100gsm Fire Retardant 100% Polyester ‘Vented’ Flag/Display
  4. Display: 220gsm Fire Retardant 100% Polyester Display
  5. Backlit: 165gsm Fire Retardant 100% Polyester, PU Coated, Backlit Display
  6. Tent: 260gsm Fire Retardant 100% Coated, Waterproof Polyester.
How is the fabric printed?

A combination of dye-sublimination and latex printing techniques are used across the range to ensure the best possible finish for every product. Dye-sublimination is the process of permanently applying photo standards images to fabric. It transfers the image into the material, not on to the surface. Resolution sits at 2400dpi.

Account services

I've not received my confirmation email
If you’ve placed an order but don’t receive a confirmation email, in the first instance, please check your junk folder (just in case).

If you still can’t find any emails from us, please contact us: hello@inkonfabric.co.uk or 01362 688183 and we’ll check it out.

There's a mistake. Can I change my order?
Please, please, please double check your artwork and order details thoroughly before you complete your order. You won’t be able to make any changes once the artwork has been submitted to us as we’ll already be processing your order. Sorry!

We cannot be held responsible for any mistakes on artwork supplied to us.

Can I track my order?

Yes, once your order has been dispatched we will send you a tracking code via email which you can use to track your order to delivery.

How do I update my details?

If you would like to update your details, you can log in to My Account and do so there.

If you need to change the address you want your order delivered to whilst an order is being processed, we can usually do this up until the point that the order is complete. After your order is complete, it’s too late to change.

If you need to change delivery details for an order that is in process, please contact us.

Do you store any information about me?
Yes, in order to process your order we store your name and contact details securely. You can view or change any information we hold on you by logging in to your account.

If you opted in to receive our newsletter, we hold your name and email address for that purpose. If you would like to unsubscribe, please contact us.

For more details on how we collect and use your information, take a look at our Privacy Policy.

Can I cancel my order?

Once you complete your order and check out, we’ll begin to process your order. As we’re manufacturing a bespoke product just for you, it’s not possible to cancel your order once it’s been placed.

Why do I have to register?

We ask customers to complete our simple registration process so we are able to offer you additional benefits like being able to track your orders through your Account. If you have any concerns, please get in touch.

How do I log into my account?

You can log in to My Account here.

 

File supply

Will my files be checked?

We’ll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. However, it is important to stress that these checks are to confirm technical set up of your file. Our checks do not cover spelling or checking details on your artwork – you are responsible for checking the content before sending your artwork to us.

If your file passes our technical checks, it will automatically begin production.

How do I upload my artwork?

You will be prompted to upload your artwork file before adding your chosen product to your basket.

Simply click on the “Choose file” button on the product page and select the file you’d like us to use. Your artwork will automatically be sent to us along with your order details.

If you experience any problems uploading your artwork, please contact us and we’ll be happy to help.

Is there a maximum file size that I can upload?

Yes. The maximum artwork file size you can upload through the site is 100MB. In the unlikely event that your artwork file is larger, please contact us to make other arrangements.

What file formats do you accept?

For details on how to supply your artwork, please visit our artwork guidelines page.

Payment and delivery

Do you deliver outside the uk?

No, I’m afraid we’re not able to ship outside the UK.

Is my payment secure?

All online payments are made via one our secure payment gateways; Stripe. Stripe is a leading online payment provider. Please note that Stripe does not divulge your credit card information to anyone, including inkonfabric.co.uk, so you can rest assured that your billing details are safe.

how will my order be packaged?

Your order will be despatched in unbranded boxes.

can i change my delivery address?

If you need to change the address you want your order delivered to whilst an order is being processed, we can usually do this up until the point that the order is complete. After your order is complete, it’s too late to change.

If you need to change delivery details for an order that is in process, please contact us.

How will my product be delivered?

We currently use UKMail to deliver our packages.

How much is delivery?

We now offer FREE DELIVERY across all products.

Delivery is based on our standard next working day delivery once production has been completed. 

If you need your order more quickly, get in touch with us before you place the order. We will do everything we can to get your order to you in time.

What happens if my order is late?

In the very unlikely event that your order isn’t dispatched on time, we’ll provide 20% credit of the item’s full value for each day that we’re late in despatching. This credit can be redeemed off your next order.

Your order will be delivered by TNT. They publish on-time performance of 99%. However, in the rare event that a delay in your order is caused by TNT, we’re unfortunately not able to offer compensation directly.

Products are priced on the site for standard 5-7 day delivery. However, if you need guaranteed delivery more quickly, please contact us for rates and times.

Why am I being charged VAT?

Since we sell to businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate. You will be able to see the total cost inclusive of VAT before completing your order.

We’ll automatically email you a VAT invoice once your order is completed.

Where do you deliver to?

We can deliver to anywhere in the UK.

Can I deliver to a different address?

Yes, if you’d like your order to be delivered to an address other than your registered address, that’s no problem. You can select a different delivery address when completing your order.

How quick is delivery?

Yes, if you’d like your order to be delivered to an address other than your registered address, that’s no problem. You can select a different delivery address when completing your order.

Can I pay with cash or Cheque?

No, I’m afraid we’re not able to process orders using cash or cheque.

You can pay for your order using a credit or debit card directly through the website or via the phone?

If you would like to pay for your order via BACS, you can. Please get in touch with us before placing your order to make arrangements.

Returns and faulty goods

My order has arrived but it's faulty

We work really hard to make sure everything we send out meets our usual high standard. In the unlikely event that you find something wrong, please contact us and we will do our very best to resolve the issue.

I've changed my mind. Can I get a refund?

Once you complete your order and check out, we’ll begin to process your order. As we’re manufacturing a bespoke product just for you, it’s not possible to cancel your order once it’s been placed.

FREE Delivery

FREE Next day delivery as standard

Our standard Next Day delivery service means your print will be delivered the day after it has finished being printed, any time between 8am-6pm.

Each product page details the overall lead time for that particular product, including production time. If you need your product urgently, please get in touch and we’ll do our very best to meet your deadline.

Need some inspiration?

Seeing is believing

Call

0843 289 4444

Address

Suite A, 5 The Old Eagle, Market Place, Dereham, Norfolk, NR19 2AP

Email

hello@inkonfabric.co.uk